Enter and view: Fairview Court

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Fairview Court, a privately run care home in Kingswood, which specialises in the care of people with dementia. The home is situated on 3 floors with 49 beds in total. There are 5 Pathway-3 beds which are used by community health services to prevent hospital admissions or for rehabilitation after hospital care. The home is a purpose built care home with facilities spread over three floors. The enter and view visit to Fairview Court is part of an ongoing programme of work being implemented by Healthwatch South Gloucestershire to understand the quality of residents’ care experience within local care homes. The conclusion of the Enter and View representatives was: This enter and view visit found a person-centred approach to care for elderly people with nursing and/or dementia care needs; with enthusiastic leadership, and dedicated, caring members of staff. The home has a variety of meaningful and interesting activities for residents. Consideration had been given to enhancing the decorative environment to ensure the home is dementia friendly. A relative of a resident who had been living at the home for five years said that 'they don't just give care here, they give love.' The Enter and view representatives felt Fairview Court Care Home is to be commended for:  a person-centred approach to care for elderly people with nursing and/or dementia care needs  enthusiastic and dedicated leadership  dedicated, loyal and caring members of staff  availability of meaningful activities Healthwatch South Gloucestershire made one recommendation in the report:  It is suggested that Fairview Court considers making greater use of volunteers to support the work of the activities coordinators and develop links with the local community. The report does not include a response from the provider.

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General details

Report title 
Enter and view: Fairview Court
Local Healthwatch 
Healthwatch South Gloucestershire
Date evidence capture began 
Wednesday, 8 February, 2017
Date evidence capture finished 
Wednesday, 8 February, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5649

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
After care
Nursing care home
Residential care home
Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.