Enter and view: The equipment needs of people with learning disabilities at Brightways and Rutwel, Rutland

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Summary of report content

In October 2016, Healthwatch Rutland produced an Enter and View report on the equipment needs of people with learning disabilities and additional needs attending Brightways and Rutwel Community Support Services. The report does not disclose how many people were spoken to. The visits came about as a result of conflicting anecdotal information about the way in which various aids for people with learning difficulties could be accessed. The main finding of the report include. • At both Brightways and Rutwel staff and service users appeared friendly and enjoying the use of the service. • The location of Rutwel in Oakham found the facilities were not of a good standard. • Brightways equipment was generally very good but there are issues relating to lack of equipment to aid the opening of doors and variable air extraction from personal hygiene spaces. • The service offered by the wheel chair service received considerable criticism. • Staff said a five to six month wait from the initial request to Leicestershire Partnership Trust for the provision of specialist equipment was not unusual and that most of this delay was believed to be associated with obtaining a decision about funding. Recommendations within the report included • The County Council, in consultation with service users, local staff and carers, should review the service in Rutwel. • A review of accommodation for Brightways as it whether it could be further enhanced. • Procedures to be developed, removing delays in assessing the equipment needs of people with Learning Disabilities and additional needs. Healthwatch Rutland received various responses to the work and were offered an opportunity to meet and view the operating model. Following the findings in the report, Healthwatch Rutland recommended they should undertake an investigation into the needs of wheelchair users in Rutland and the facilities available to meet these needs.

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General details

Report title 
Enter and view: The equipment needs of people with learning disabilities at Brightways and Rutwel, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Monday, 31 October, 2016
Date evidence capture began 
Thursday, 13 October, 2016
Date evidence capture finished 
Friday, 14 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Quality of staffing
Staff attitudes
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of long term conditions 
Learning disability

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.