Enter and view: Elton Hall

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Summary of report content

Healthwatch Stockton-on-Tees conducted an Enter and View visit to Elton Hall care home in March 2020/ They spoke to 30 residents, staff and relatives via interviews and surveys.

The report found that residents regarded staff as friendly and caring. Residents reported that there are activities available to them and they can choose whether to participate. The food was rated highly. Relatives reported that they feel comfortable making complaints with the care home manager. Relatives also regarded the staff as having the necessary skills to care for their loved one. Staff reported that they felt well supported by their manager. They felt that they had enough time to care for the residents.

Three recommendations were made including that stimulation is provided to residents who choose not to participate in group activities; staffing levels should be kept under review to ensure needs, including both physical and emotional needs of residents are being met; and suitable training should be provided for all staff engaged with residents.

The service provider responded well to the report. 

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General details

Report title 
Enter and view: Elton Hall
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Thursday, 16 April, 2020
Date evidence capture began 
Tuesday, 3 March, 2020
Date evidence capture finished 
Tuesday, 3 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.