Enter and view: Elizabeth House

Download (PDF 498KB)

Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Ernvale House Care Centre, on 27/06/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found Elizabeth House to have a warm and welcoming atmosphere. The was obvious issues with the physical environment are freely acknowledged by the management team who are keen to share their plans for future improvements. These plans have been drawn up paying careful attention to the particular needs of the residents. Staffing levels at lunchtime had been increased in response to the CQC recommendation and there appeared to be sufficient staff to cater for residents’ needs at the time of our visit. We did however witness one member of agency staff attempting to mobilise a male resident on her own, when it was clear that this required two people. This was fed back to the owner who is going to address this as a training issue. We found that all management and staff were open and happy to communicate with us, and we would like to thank them for accommodating us so well. The recommendations within the report informs working fans should be clean and free from dust at all times. A complete copy of the most recent CQC Inspection should be available in the reception area. The Certificate of Excellence should be removed as it is not date appropriate. The Complaints Procedure should be available in the Reception Area. Improve signposting for the location of the Home. Choking Risk Assessments should be implemented. Permanent staff should be aware of the capabilities of agency staff when moving and handling residents. Identify alternative staffing arrangements should the Home need to be evacuated. Recruit more permanent care staff in order to reduce the reliance on agency care staff. Recruit more bank care staff. Introduce relative meetings.

Would you like to look at:

General details

Report title 
Enter and view: Elizabeth House
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 27 June, 2018
Date evidence capture began 
Wednesday, 27 June, 2018
Date evidence capture finished 
Wednesday, 27 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health inequalities
Health promotion
Health protection
Information providing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.