Enter and view: East Croft Grange Residential Home

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Summary of report content

Healthwatch Cumbria conducted an unannounced visit to East Croft Grange Residential Home, a 31 bed Home providing care and support to elderly residents with physical disabilities, on 6 February 2014. The Authorised Representatives reported that there were a number of possible types of environment for residents to sit in but it appeared that most residents preferred to sit in a familiar place with people they have come to know. The one male resident reported feeling a little lonely as he did not have any male company. There was a dining menu available in the front entrance on a notice board for visitors to view and all residents were asked mid-morning what they would like for lunch and again, mid afternoon, what they would like for dinner. The report recommends that the Home consider the use of Easy Read and pictorial guides for the menu to aid residents with impaired vision or understanding. The visiting team were told by one resident that they were allowed to eat in the lounge as they had difficulty in using cutlery and felt embarrassed if eating in the dining room with other residents. The staff accommodated the resident’s needs and supported their choice. The comments from staff, residents and visiting family members were very positive. There was no provider response included within the report.

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General details

Report title 
Enter and view: East Croft Grange Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 6 February, 2014
Date evidence capture began 
Thursday, 6 February, 2014
Date evidence capture finished 
Thursday, 6 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.