Enter and view: Dr Reily & Partners

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Summary of report content

Healthwatch Warwickshire conducted an enter and view visit on Dr Reily & Partners GP surgery in Bedworth on the 8th November 2016. The surgery has 3 GPs and 3 practice nurses and serves 6300 patients. Observations from the visit mention that the surgery is in a modern purpose built building which was fresh and clean although there was a broken switch/fuse box cover hanging off wall to the left of the entrance. Also noted was that there was no parking on the street but limited disabled parking is provided to the side of the surgery. 25 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “Takes ages to get an appointment.” “Very good, today GP came out for me.” “Can’t fault them.” The report makes two recommendations: - Surgery to look at concerns raised by patients in regard to the appointment booking system. It was noted that some patients were not aware of the online booking system. Better promotion of this could help to reduce phone traffic, such as getting the PPG involved in promoting online booking to patients or by the surgery carrying out a targeted campaign to raise patients’ awareness. - A review of the information on display is needed to ensure current posters are relevant and up to date. The report does not contain a response from the provider.

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General details

Report title 
Enter and view: Dr Reily & Partners
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Thursday, 16 February, 2017
Date evidence capture began 
Tuesday, 8 November, 2016
Date evidence capture finished 
Tuesday, 8 November, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Medication
Patient records
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5672

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
25
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.