Enter and view: Dr Ganapathi's surgery Nuneaton

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Summary of report content

Healthwatch Warwickshire conducted an enter and view visit on Dr Ganapathi's GP surgery in Nuneaton on the 12th September 2016. The surgery has one GP and one practice nurse and serves 2120 patients. Observations from the visit mention that the surgery is a converted house on a main road. The premises are shared by two surgeries with two waiting areas open to each other and separate nurse and reception staff. They noted that the surgery was clean and tidy but is in need of redecoration as paintwork on walls is damaged and seats are repaired with tape. Eight people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “Doctors excellent – the other bits are a bit mixed.” “Have waited 45 minutes but appreciate the time the doctor spends with his patients.” “Well mannered you get a friendly welcome here.” The report makes two recommendations: - The surgery consider redecorating the waiting room and improving the seating available for patients. - The surgery look at improving the advertising of the online booking system in order that more patients can access this. The report contains a response from the provider.

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General details

Report title 
Enter and view: Dr Ganapathi's surgery Nuneaton
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Friday, 21 October, 2016
Date evidence capture began 
Monday, 12 September, 2016
Date evidence capture finished 
Monday, 12 September, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Consent to care and treatment
Continuity of care
Decor
Diagnosis
Health and safety
Health promotion
Information providing
Medication
Patient records
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5555

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.