Summary of report contentHealthwatch Warwickshire conducted an enter and view visit on Dr Ganapathi's GP surgery in Nuneaton on the 12th September 2016. The surgery has one GP and one practice nurse and serves 2120 patients. Observations from the visit mention that the surgery is a converted house on a main road. The premises are shared by two surgeries with two waiting areas open to each other and separate nurse and reception staff. They noted that the surgery was clean and tidy but is in need of redecoration as paintwork on walls is damaged and seats are repaired with tape. Eight people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “Doctors excellent – the other bits are a bit mixed.” “Have waited 45 minutes but appreciate the time the doctor spends with his patients.” “Well mannered you get a friendly welcome here.” The report makes two recommendations: - The surgery consider redecorating the waiting room and improving the seating available for patients. - The surgery look at improving the advertising of the online booking system in order that more patients can access this. The report contains a response from the provider.
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Enter and view: Dr Ganapathi's surgery Nuneaton
Date of publication
Friday, 21 October, 2016
Date evidence capture began
Monday, 12 September, 2016
Date evidence capture finished
Monday, 12 September, 2016
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Consent to care and treatment
Continuity of care
Health and safety
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)