Enter and view: Down Lodge, Wokingham

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Summary of report content

Healthwatch Wokingham borough conducted an Enter and View on Down Lodge Care Home, a privately owned care home with 15 rooms, on 31 July 2017. This visit was arranged as part of Healthwatch Wokingham borough’s Enter and View schedule. It was an announced visit. The Enter and View representatives reported that: - Staff interacted regularly with residents, were cheerful, respectful and treated residents with dignity. - All residents they engaged with raised no issues about their surroundings. - They were impressed by the close involvement of the owner/proprietor in the day to day life of the home and his obvious concern for the welfare of the residents. The report contains responses from the service and also details two recommendations: • Consideration is giving to inviting in external community groups into the home to support the activities programme. • Review if residents are seeing the dentist regularly e.g. every six months for check ups

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General details

Report title 
Enter and view: Down Lodge, Wokingham
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Tuesday, 11 July, 2017
Date evidence capture began 
Tuesday, 11 July, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-1420

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.