Summary of report contentHealthwatch Wokingham borough conducted an Enter and View on Down Lodge Care Home, a privately owned care home with 15 rooms, on 31 July 2017. This visit was arranged as part of Healthwatch Wokingham borough’s Enter and View schedule. It was an announced visit. The Enter and View representatives reported that: - Staff interacted regularly with residents, were cheerful, respectful and treated residents with dignity. - All residents they engaged with raised no issues about their surroundings. - They were impressed by the close involvement of the owner/proprietor in the day to day life of the home and his obvious concern for the welfare of the residents. The report contains responses from the service and also details two recommendations: • Consideration is giving to inviting in external community groups into the home to support the activities programme. • Review if residents are seeing the dentist regularly e.g. every six months for check ups
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Enter and view: Down Lodge, Wokingham
Date of publication
Tuesday, 11 July, 2017
Date evidence capture began
Tuesday, 11 July, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?