Summary of report content
Healthwatch Sunderland carried out an Enter and View visit on 27 January 2020 to Donwell Care Home, as part of a programme of annual visits to all local care homes. They spoke to 5 staff, 8 residents and 5 relatives.
The report looks at 9 indicators of good quality care in care homes: a strong and visible management, staff with time and skills to do their job, a good knowledge of each resident and their individual needs, a varied programme of activities, quality, choice and flexibility around food and mealtimes, regular access to health professionals, accommodation of residents’ personal, cultural and lifestyle needs, an open environment where feedback is actively sought and used and provide a physical environment which is suitable for the needs of the residents. The Healthwatch Enter and View team assessed the home against each of the indicators. They agreed or strongly agreed that the home met all these indicators. There were no recommendations.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.