Enter and view: Delves Court Care Home, Walsall

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Summary of report content

Healthwatch Walsall conducted an Enter and View on Delves Court Care Home, Walsall, a privately owned nursing home catering for various levels of dementia. The visit was conducted on 24/10/17. The visit was arranged as part of Healthwatch Walsall’s enter and view schedule. Observation by the enter and view representatives reported that: The residents appeared to be well looked after. The attention to personal care was much in evidence. Capacity is 62, however at present,due to the refurbishment programme there were only 41 residents. There was a strong focus on activities in the home, both on an individual and group basis facilitated by dedicated activity coordinators. The current food hygiene rating is 3 which means generally satisfactory. There is a strong emphasis on staff training and development within the home. All of the feedback received was extremely positive. The following recommendations were made: Arrange follow up visit once home achieves full occupancy. Tear off identification pass facilitating and indicating authorisation for visitors and contractors to be onsite. Wheelchair access at tables could be improved to facilitate more than one at a time. Private area away from rooms and communal areas to meet with visitors would be beneficial. Develop a plan to achieve a 5 star food rating to provide confidence in the standard of food hygiene. The provider replied and stated they were constantly reviewing procedure to improve care and purchasing new catering equipment.

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General details

Report title 
Enter and view: Delves Court Care Home, Walsall
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Tuesday, 24 October, 2017
Date evidence capture began 
Tuesday, 24 October, 2017
Date evidence capture finished 
Tuesday, 24 October, 2017
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1757

Methodology and approach

Was the work undertaken at the request of another organisation? 
No

Details of health and care services included in the report

Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Memory

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.