Enter and view: Daytime support Centre at Waton Lane Community CentreDownload (PDF 81KB)
Summary of report contentHealthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lancashire visited Day time support centre at Walton Lane Community Centre in May-July 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Following on from the observations and from the opportunity of speaking with service users and their next of kin to gain their opinions and suggestions for improvements, the following have been identified: Provide information about accessing the service and service activity. Minimise risks such as relabelling of hot and cold taps. Provide handrails on entering the centre. Improve standard of cleaning. Engage service users in suggesting and planning activities.
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Enter and view: Daytime support Centre at Waton Lane Community Centre
Date of publication
Thursday, 30 July, 2015
Date evidence capture began
Friday, 1 May, 2015
Date evidence capture finished
Thursday, 30 July, 2015
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?