Enter and view: Daytime support Centre at Waton Lane Community Centre

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Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lancashire visited Day time support centre at Walton Lane Community Centre in May-July 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Following on from the observations and from the opportunity of speaking with service users and their next of kin to gain their opinions and suggestions for improvements, the following have been identified: Provide information about accessing the service and service activity. Minimise risks such as relabelling of hot and cold taps. Provide handrails on entering the centre. Improve standard of cleaning. Engage service users in suggesting and planning activities.

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General details

Report title 
Enter and view: Daytime support Centre at Waton Lane Community Centre
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 30 July, 2015
Date evidence capture began 
Friday, 1 May, 2015
Date evidence capture finished 
Thursday, 30 July, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.