Enter and view: Darwin Court Care Centre, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Darwin Court Care Centre, a nursing home with 112 places caring for adults under and over 65 years with varying needs, on 25th July 2017. The purpose of the visit was to find out the following: - whether staff can give individuals the appropriate care required; - the adequacy of the activities available; - quality of the food/catering; - whether mattresses are replaced. The Enter and View representatives reported: - the Centre is a large, modern purpose-built home that is in good condition; the gardens are well-maintained and a sensory trail has recently been completed; - internally the home is well decorated and clean; there are several communal rooms, a cinema room, hairdressing salon, reminiscence room; a slight odour was noted in one area; - they were advised that staff turnover had reduced following new ownership of the home and agency staff usage was decreasing; - the staff levels in the units viewed appeared sufficient and the interaction with residents was respectful, sympathetic and person-centred; - quarterly residents and relative meetings are held – the minutes of the most recent meetings showed praise for the quality of care and staff and also raised several concerns about catering and clothing for which the home apologised and carried out a full investigation; - there are 3 activity coordinators who design weekly programmes in consultation with residents and relatives; a variety of activities take place including church services, singers, minibus outings; - the menus showed a variety of meals are offered, however residents in the dementia unit commented that the choices were not exciting; - following a recent CQC report highlighting the lack of attention to monitoring of residents’ fluid, the home advised that more robust fluid intake checks had been introduced; - with regard to the mattress issue raised in the County Council’s Quality Assurance observation, the Centre believe it related to one specific incident whereas Healthwatch understood it to be a major issue. Residents commented that staff were lovely and helpful. Staff commented that: - training in the home was excellent, and gaining qualifications externally was encouraged; - the home was a good employer; - there is good communication and regular supervision. The report made no recommendations though commented that the quality of catering was falling short of the high standards of other aspects of the home and Healthwatch would look for improvements in a future visit. The provider responded positively to the visit and further explained the actions the home had already taken to address the catering and mattress issues.

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General details

Report title 
Enter and view: Darwin Court Care Centre, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 26 September, 2017
Date evidence capture began 
Thursday, 10 August, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Quality of catering
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.