Enter and view: Darley Court

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Summary of report content

Healthwatch Bolton conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bolton visited Birchfield Care Home on 26th October 2015. Healthwatch Bolton found patients looked tidy and clean, Healthwatch Bolton saw no evidence of dignity not being respected, however, the policy of open bedrooms doors should be considered in respect of dignity. Healthwatch Bolton saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while. Residents told us that they were very happy with the food. Staff told Healthwatch Bolton that they received ongoing training and enjoy their work. Patients unable to contact family and friends can feel isolated. Patients can feel there is little to do without arranged activities. The use of volunteers could have a huge benefit to both staff and patients and should be explored. This report contains 4 recommendation.

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General details

Report title 
Enter and view: Darley Court
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Monday, 26 October, 2015
Date evidence capture began 
Monday, 26 October, 2015
Date evidence capture finished 
Monday, 26 October, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.