Summary of report content
Healthwatch Croydon conducted an announced Enter and View visit to the A&E Department of Croydon University Hospital on 29 March 2014. The visit was designed in response to issues raised by Healthwatch Croydon members and the general public relating to waiting times, environment, and staffing levels at the A&E Department. The media had highlighted Croydon University Hospital's rating as the second-worst in London for A&E waiting times. Waiting times, staffing, environment, A&E and Urgent Care joint working were raised as concerns in a recent Care Quality Commission report. The report notes that a proposed new build of A&E with improved facilities and layout was planned to open in 2015, with the existing A&E staffing plan to recruit a further 0.5 matron in addition to two already in place; plus paramedics meant the Department expected to be fully staffed by before then. The Authorised Representatives were told that staff do 25 days training per year including customer service training and the Department offers Dementia services and have received awards for this. They were also told of a joint event held with HearUs and the Mental Health Forum early in 2013 to increase staff awareness of mental health issues. The report makes three recommendations related to the environment and there is no response from the provider included in this report.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.