Enter and view: Croft Avenue Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View onCroft Avenue Care Home, Cumbria, a privately owned care home. The visit was conducted on 21st June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The gardens were in need of maintenance and the care home stated they were in the process of hiring a gardner. The home is run by BUPA but a number of the residents are funded by the local authority. One relative stated sometimes there did not seem to be enough staff. There was an activities coordinator who provided a number of activities for residents. There was an activities notice board for residents see. Residents that were spoken too were happy living there and found the home well maitained and clean. Access to healthcare services were ok - Out of hours GP good, NHS dentist was a problem but some residents had private dental care. There were regular visits from chiropadist, mental health practitioner and optitian.

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General details

Report title 
Enter and view: Croft Avenue Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 21 June, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Quality of care
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Health visitor
Optometry services
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.