Summary of report content
Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Croft Acres Residential Care Home on 26/02/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found service users feel satisfied with the service they are receiving. Staff members feel positive about changes made within the past 12 months. Staff training is now stronger which has made staff members feel more competent within their roles. Activities are available; however, no plan is in place. Dignity standards are being met. The recommendations within the report state to ensure all members of staff are identifiable by wearing a name badge. Ensure all members of staff are wearing uniform correctly. Create and update a weekly activities plan to display in the entrance/communal areas. Incorporate more daily/weekly activities. Relocate the chaise lounge. Staff to ensure they offer the use of the upstairs lounge when visitors of service users arrive.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.