Enter and view: Croft Acres Residential Care Home

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Croft Acres Residential Care Home on 26/02/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found service users feel satisfied with the service they are receiving. Staff members feel positive about changes made within the past 12 months. Staff training is now stronger which has made staff members feel more competent within their roles. Activities are available; however, no plan is in place. Dignity standards are being met. The recommendations within the report state to ensure all members of staff are identifiable by wearing a name badge. Ensure all members of staff are wearing uniform correctly. Create and update a weekly activities plan to display in the entrance/communal areas. Incorporate more daily/weekly activities. Relocate the chaise lounge. Staff to ensure they offer the use of the upstairs lounge when visitors of service users arrive.

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General details

Report title 
Enter and view: Croft Acres Residential Care Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Thursday, 26 February, 2015
Date evidence capture began 
Thursday, 26 February, 2015
Date evidence capture finished 
Thursday, 26 February, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Communication between staff and patients
Continuity of care
Health and safety
Health promotion
Quality of care
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-6022

Methodology and approach

Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.