Summary of report contentHealthwatch Wirral conducted an enter and view visit on Cressingham House, a privately run care home in Wallasey, which provides accommodation and personal care, including respite and end of life care, for up to 16 people. The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home. Conclusions of the Enter and View representatives included: • All areas were fresh and there were no unpleasant odours. • The atmosphere was homely and welcoming. • Staff were friendly and enthusiastic. • Staff appeared to be caring, respectful and approachable • Residents looked well cared for and happy Healthwatch Wirral made 2 recommendations: • Continue with programme of refurbishment to include a Dementia Friendly environment. • Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently The report includes a response from the provider.
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Enter and view: Cressingham House Residential Home
Date of publication
Friday, 3 August, 2018
Date evidence capture began
Friday, 1 December, 2017
Date evidence capture finished
Friday, 1 December, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?