Enter and view: Crawfords Walk

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Crawfords Walk on the 10th of November 2015. Crawfords Walk is a 137 bedded purpose built home comprised of 4 units. The team spoke to residents, relatives and staff using survey methods. They also made general observations during their visit. The report indicated that the residents were reasonably happy with the quality of their care, however, there were areas that could be improved. In particular, residents commented that they wanted to have more choice in relation to meals. The report noted that the premises was clean and tidy, but could benefit from some refurbishment. The team observed positive interactions between the residents and members of staff. The report made several recommendations. Two of these related to improving activity availability at the home. There was also a recommendation to reduce the size of one of the wards to make it more manageable. The report did not include a response from the provider.

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General details

Report title 
Enter and view: Crawfords Walk
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 10 November, 2015
Date evidence capture began 
Tuesday, 10 November, 2015
Date evidence capture finished 
Tuesday, 10 November, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.