Summary of report contentHealthwatch Havering visited Cranham Court Nursing Home to conduct an Enter and View visit to assess the quality of services being offered to patients and measure the level of patient safety. The home was generally thought to have charm and a welcoming feel. The visitors reported that the care home and surrounding gardens were in good order but decorative standards could be improved. Toilets, baths and basins needed de-scaling as a matter of priority. It was recommended that care home staff ensure residents are able to use the call bell system with regular checks made to ensure this is in effect. When a forthcoming refurbishment is due toughened glass doors are fitted to notice boards to stop patients with dementia from removing or defacing notices. The foyer which the visitors felt appeared cold and uninviting, needs to be brightened and should display the names, job titles and photos of permanent staff. Curtains and carpets should be deep cleaned. The kitchen was observed to be clean and well stocked, food was served in a small but pleasant dining room. Healthwatch made several recommendations about improving decor, encouraging resident's mobility and making the foyer more welcoming. They did not receive a service provider response.
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Enter and view: Cranham Court Nursing Home, Havering
Date of publication
Thursday, 6 October, 2016
Date evidence capture began
Tuesday, 12 April, 2016
Date evidence capture finished
Tuesday, 12 April, 2016
Type of report
Enter and view
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?