Enter and view: Cranham Court Nursing Home, Havering

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Summary of report content

Healthwatch Havering visited Cranham Court Nursing Home to conduct an Enter and View visit to assess the quality of services being offered to patients and measure the level of patient safety. The home was generally thought to have charm and a welcoming feel. The visitors reported that the care home and surrounding gardens were in good order but decorative standards could be improved. Toilets, baths and basins needed de-scaling as a matter of priority. It was recommended that care home staff ensure residents are able to use the call bell system with regular checks made to ensure this is in effect. When a forthcoming refurbishment is due toughened glass doors are fitted to notice boards to stop patients with dementia from removing or defacing notices. The foyer which the visitors felt appeared cold and uninviting, needs to be brightened and should display the names, job titles and photos of permanent staff. Curtains and carpets should be deep cleaned. The kitchen was observed to be clean and well stocked, food was served in a small but pleasant dining room. Healthwatch made several recommendations about improving decor, encouraging resident's mobility and making the foyer more welcoming. They did not receive a service provider response.

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General details

Report title 
Enter and view: Cranham Court Nursing Home, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 6 October, 2016
Date evidence capture began 
Tuesday, 12 April, 2016
Date evidence capture finished 
Tuesday, 12 April, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.