Enter and view: Countess of Chester Hospital, Discharge Lounge

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Discharge Lounge in the Countess of Chester Hospital on the 15 January 2014. The report notes that the Countess is a Foundation Trust Hospital covering the Chester and Ellesmere Port area. The hospital also caters for certain admissions and elective surgery for patients from North Wales and the Wirral areas. The discharge lounge is located in an area near the main reception area of the hospital and designated for the use of patients about to leave hospital. Authorized Representatives felt that the area had a regimented feel with chairs all positioned around the outside of the room. Staff were approachable, welcoming and appeared efficient. The room itself appeared quite small for the purpose with a very clinical feel. The recommendations made were that a larger area would be more appropriate, a different arrangement of chairs to give some informality and having either TV on subtitle only or television or radio broadcast as both could be heard during the visit. There was no provider response included in the report.

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General details

Report title 
Enter and view: Countess of Chester Hospital, Discharge Lounge
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 15 January, 2014
Date evidence capture began 
Wednesday, 15 January, 2014
Date evidence capture finished 
Wednesday, 15 January, 2014
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Discharge
Food and nutrition
Quality of care
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5042

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
1
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.