Enter and View: Coloma Court

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Summary of report content

Healthwatch Bromley undertook an announced enter and view visit to Colona Court care home on 2 December 2021. They spoke to 3 residents, 4 family members and 5 staff.

The report covers:

  • Entry and general accessibility of the home
  • Covid-19 and visiting
  • General environment
  • Dignity, respect and personal involvement
  • Activities
  • Diet and cultural practices
  • Involvement and feedback
  • Staffing and training
  • Care monitoring and safeguarding

The report contains 13 recommendations

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General details

Report title 
Enter and View: Coloma Court
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Wednesday, 20 July, 2022
Date evidence capture began 
Thursday, 2 December, 2021
Date evidence capture finished 
Thursday, 2 December, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.