Enter and view: Clarendon House, Brent

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Summary of report content

Healthwatch Brent were due to conduct an announced Enter and View visit to Clarendon House residential care home on 18 May 2015. The service manager declined the visit and opted for a meeting with the team when the visit was due to take place. The team explained the work of Healthwatch's Enter and View programme, however, the manager did not allow entry to the home and access to the residents. The report did not offer recommendations. The service provider responded to the report, further detailing their reasons for denying access for an Enter and View visit on the basis of not knowing who Healthwatch are.

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General details

Report title 
Enter and view: Clarendon House, Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Friday, 18 May, 2018
Date evidence capture began 
Monday, 18 May, 2015
Date evidence capture finished 
Monday, 18 May, 2015
Type of report 
Enter and view
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.