Enter and view: Clara Nehab House, Barnet

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Clara Nehab House on 24 February 2015. The home is a member of the National Jewish Association of Care Homes. The team spoke with staff and relatives on the day of the visit and relatives completed a survey that was provided after the visit. The team engaged with 10 people. Overall, the team observed a caring and pleasant environment for residents. They felt there was a dedicated care team where staff were content and spoke highly of the home. Although, the team felt more training on dementia should be provided. The staff observed varied activities within the home and were told that there is opportunity for the residents to engage with activities outside of the home. Some residence, however, felt that they should be consulted about the type of activities are provided. Relatives were complimentary about the home and felt well informed about what happens in the home. The report made 4 recommendations; to provide hand gel in the lobby, ensure that follow up actions from relatives’ meetings are made known, to ensure that residents are regularly asked for feedback about activities and choice of food and to consider additional dementia training for staff. The service provider responded to the report thanking the team and suggested that action on the recommendations are already underway.

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General details

Report title 
Enter and view: Clara Nehab House, Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 1 April, 2015
Date evidence capture began 
Tuesday, 24 February, 2015
Date evidence capture finished 
Tuesday, 24 February, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Careplan
Activities
Healthwatch reference number 
Rep-5199

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Dementia
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.