Summary of report contentHealthwatch Barnet conducted an announced Enter and View visit to Clara Nehab House on 24 February 2015. The home is a member of the National Jewish Association of Care Homes. The team spoke with staff and relatives on the day of the visit and relatives completed a survey that was provided after the visit. The team engaged with 10 people. Overall, the team observed a caring and pleasant environment for residents. They felt there was a dedicated care team where staff were content and spoke highly of the home. Although, the team felt more training on dementia should be provided. The staff observed varied activities within the home and were told that there is opportunity for the residents to engage with activities outside of the home. Some residence, however, felt that they should be consulted about the type of activities are provided. Relatives were complimentary about the home and felt well informed about what happens in the home. The report made 4 recommendations; to provide hand gel in the lobby, ensure that follow up actions from relatives’ meetings are made known, to ensure that residents are regularly asked for feedback about activities and choice of food and to consider additional dementia training for staff. The service provider responded to the report thanking the team and suggested that action on the recommendations are already underway.
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Enter and view: Clara Nehab House, Barnet
Date of publication
Wednesday, 1 April, 2015
Date evidence capture began
Tuesday, 24 February, 2015
Date evidence capture finished
Tuesday, 24 February, 2015
Type of report
Enter and view
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?