Enter and view: Chilton House Care Home

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Summary of report content

Healthwatch Bucks conducted an Enter and View visit to Chilton House Care Home on 11th July 2019.  

Chilton House provides care for 15 people. Healthwatch spoke to 1 resident and 4 members of staff. They observed a further 7 residents and 5 staff.  They found Chilton House was a peaceful environment with onsite physiotherapists at least five days a week. Staff were friendly and cheerful. Personal choice and independence was encouraged; residents were able to get up and go to bed when they liked, and could eat meals in their bedrooms instead of the dining room, if preferred. Residents said staff always knock on doors before entering a room. There were several activities each week but Healthwatch recommended that they increased the number of weekly activities including trips out of the home. 

This report contains a service provider response. 

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General details

Report title 
Enter and view: Chilton House Care Home
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 11 July, 2019
Date evidence capture began 
Thursday, 11 July, 2019
Date evidence capture finished 
Thursday, 11 July, 2019
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.