Enter and view: Chesterfield Eye Clinic

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Summary of report content

Healthwatch Derbyshire conducted two Enter and View visits to the Chesterfield Eye Centre – Eye Clinic on the 3rd and 5th of March 2015. These visits were conducted as a result of feedback collected by Healthwatch Derbyshire and the North Derbyshire Clinical Commissioning Group. The team spoke to staff, patients and carers, and made general observations during the visit. The report highlighted a number of areas of good practice. Patients and carers gave positive feedback about the attitudes of staff, the children’s waiting area, and the ability of the service to cope with busy clinics and respond to accommodate urgent cases when necessary. Patients gave mostly positive feedback about the appointment systems. The report also highlighted some areas for improvement. Patients and carers reported that the waiting area could become cold and draughty, due to the automatic doors. Patients also stated that delays at the clinic were not always explained, and that they would like to have a better idea of the wait time if there is a delay. The report made several recommendations. Many of these centred around improvements that could be made to make the waiting rooms. The report included a response from Chesterfield Royal NHS Foundation Trust. The Trust implemented a number of recommendations immediately. Several other recommendations were implemented over time.

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General details

Report title 
Enter and view: Chesterfield Eye Clinic
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Thursday, 5 March, 2015
Date evidence capture began 
Tuesday, 3 March, 2015
Date evidence capture finished 
Thursday, 5 March, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Decor
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5211

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Optometry services

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.