Enter and View: Chaseview Nursing Home

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Summary of report content

Healthwatch Barking and Dagenham undertook an Enter and View visit to Chaseview Nursing Home in Romford on the 30th of July 2019. Their purpose was to observe an engage with residents and staff. During the visit, Healthwatch representatives listened to residents and their relatives who said the service was meeting their needs and that the staff were supportive and very caring. They were generally happy with the care that was being provided and staff were seen to be proactively supporting the residents. Healthwatch staff found that due to a high turnover of staff at the home, some residents found it unsettling as it affected the continuity of their care. Also, there were times when there were not enough staff around to respond when assistance was required. The building and facilities were not maintained to the highest of standards. Residents were generally satisfied with the choice of food available; their respect and dignity were maintained; there was little or no social entertainment provided for residents however relatives could visit at any time. The report made 4 recommendations and contains a response from the service provider. the main areas of concern well availability of staff; having a manager in post; staffing at reception area and malodour within the building.

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General details

Report title 
Enter and View: Chaseview Nursing Home
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Monday, 9 March, 2020
Date evidence capture began 
Tuesday, 30 July, 2019
Date evidence capture finished 
Tuesday, 30 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Information providing
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.