Enter and view: Chase House, Bedfordshire

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Summary of report content

Healthwatch Bedfordshire conducted an announced enter and view visit on 24th February 2015 to Chase House Care Home. The home has 49 single rooms. Seven beds are designated for younger residents (22-67 years). Care is provided for residents living with dementia, those needing long term nursing and at the end of their lives. Several residents, family members and members of staff were spoken to. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to dignity and respect. Residents looked tidy, clean and well cared for with staff interacting with residents positively and regularly, including checking on them if they appeared to be soporific. All the staff, observed speaking to residents, clearly knew them well, using their first names. The staff appeared to be well trained and representatives were confident the residents were well cared for. Relatives were impressed with the care on offer. It was recommended that Chase House continues to provide the level of care and compassion witnessed during this visit and maintains its progressive outlook. Representatives noticed the smell of cigarette smoke in the corridors adjacent to the residents’ dedicated smoking room. The residents spoken to all thought the standard and variety of food served was very good and representatives felt the menu was balanced and nutritious and mealtimes were considered suitable. Residents are given the option of taking part in organised activities along with their relatives who were impressed with the range activities available. The Senior Activities Coordinator confirmed that the home has access to two mini buses which are used for trips out to pubs, theatres and the beach. A recommendation was made to install powerful extractor fans in the smoking room to prevent the smell permeating adjacent corridors. It was also recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. The service provider thanked representatives for the report and responded positively to its recommendations taking on board all suggestions for improvement.

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General details

Report title 
Enter and view: Chase House, Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Sunday, 1 March, 2015
Date evidence capture began 
Tuesday, 24 February, 2015
Date evidence capture finished 
Tuesday, 24 February, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Food and nutrition
Lifestyle and wellbeing
Quality of catering
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Hospice services
Nursing care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.