Enter and view: Callands Care Home

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Summary of report content

Healthwatch Warrington conducted and Enter and View visit to Callands Care Home. The home is divided into five units, providing personal and nursing care for up to 120 people, including younger adults and people living with dementia.

Observation by the Enter and View representatives reported that: the home was easy to find, with good signage visible from the road and a large, well-maintained car park; the entrance was clearly signposted and reception area was clean and well decorated; the activity provision was under review and staff were working hard to improve it; the dining rooms were welcoming; each of the lounges visited had a pleasant atmosphere; the bathrooms appeared clean and spacious, but one had a broken handle on the outside of the door, not all communal bathrooms were labelled as such, and there were no modesty curtains in place; and outdoor areas were well-maintained.

Residents appeared to be happy and comfortable, and the residents and relatives spoken to commented that both the food and staff were very good.

The report made four recommendations: to fit modesty curtains in bathrooms to ensure that residents' privacy is maintained; to consider locking the lounge which was not in use; to lock the bathroom with the broken door handle until it was replaced; and to remove the out-of-use computers being stored in one of the lounges.

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General details

Report title 
Enter and view: Callands Care Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Tuesday, 16 April, 2019
Date evidence capture began 
Tuesday, 5 February, 2019
Date evidence capture finished 
Tuesday, 5 February, 2019
Type of report 
Enter and view
Key themes 
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.