Enter and view: Caldy Manor Care Home

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Summary of report content

Healthwatch Wirral conducted an Enter and View visit to Caldy Manor Care Home in November 2018, which provides up to 35 residents with expert care for dementia. The report stated that the home is not well signposted but this is because the council prevents signs being displayed on the main road. The home also provides a variety of activities and events including meals with the community and visits from the local school children. Staff turnover is low and the manager reported that staffing levels are adequate to provide safe care to residents. with comprehensive training opportunities. The home has a Tele-triage System, where iPad's are used to contact senior nurses when a resident has a fall so that there is a reduced need to dial 111. Complaints policies are in place and understood by all residents and their families. Medication is stored in a Clinic Room and administered by trained staff. The MUST tool is used to monitor dietary intake and a good choice of food is available. Care plans are holistic and reviewed regularly to accommodate for any changes in patient needs and conditions. Observations of the environment were positive in that the home was clean and tidy with spacious communal areas and well furnished bedrooms. The external areas were well maintained and provided furniture for residents to use. Staff were observed having positive attitudes towards the residents, offering care and support when required. The residents reported that they loved living at Caldy Manor Care Home. Recommendations were made by the Enter and View representatives, which included: displaying Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently and signage could be improved or made Dementia Friendly in the future to ensure that residents can navigate the intricate set of corridors in some parts of the home. The service provider responded to the recommendations and asked for leaflets to be sent and explained that dementia patients are always accompanied by staff members.

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General details

Report title 
Enter and view: Caldy Manor Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Thursday, 24 January, 2019
Date evidence capture began 
Wednesday, 21 November, 2018
Date evidence capture finished 
Wednesday, 21 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.