Enter and view: Bury Lodge - Dignity in Care, Bucks

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Summary of report content

Healthwatch representatives visited Bury Lodge in April 2017 as part of a Dignity in Care project. The visit was unscheduled although 2 weeks’ notice was given of the intention to visit the care home. A date and time was not specified. Bury Lodge provides residential care for 20 people, some of whom live with dementia. Up to 31 residents can be accommodated. Healthwatch representatives talked to 4 members of staff, 2 visitors and 4 residents. They also observed residents in different locations within the Care Home including the dining room and 8 staff. The report provides a score out of 5 stars and commentary under the following headings: how people are treated, personal choices, just like being at home, privacy and quality of life. Findings concluded that residents seem comfortable both physically and emotionally and they have an opportunity to participate in a wide range of activities. Bury Lodge demonstrated good standards of care regarding dignity and respect. Residents commented that the variety of food and its quality needed attention. Recommendations were, therefore, made to Bury Lodge to review menus in light of the resident’s concerns and to address transport issues to provide more opportunities for residents to engage in activities outside the home. The Service Provider responded to the report findings and their comments are included in the report. They relate to personal choice, transport, just like being at home and quality of life.

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General details

Report title 
Enter and view: Bury Lodge - Dignity in Care, Bucks
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 10 May, 2017
Date evidence capture began 
Tuesday, 11 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.