Enter and view: Burnham Lodge Care Home

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Summary of report content

Healthwatch Bucks conducted an Enter and View to Burnham Lodge care home in August 2019. The home provides nursing and residential care for 35 people. The Healthwatch representatives engaged with 21 residents, staff and visitors. 

Residents regarded the staff as caring and they know the residents' history and personalities. Residents were able to choose their meals and where to eat them. The home is being redecorated during the visit but there were no personal items, such as pictures or photos in the corridors. Residents reported that staff members often chose whether their bedroom doors were open or closed, but will close them when personal care is given. There was an activity schedule but this did not match with the activities during the visit. 

The recommendations included increasing chair-based exercises; discussions around personalised care; offer written and pictorial menus for residents; add more reminiscence material into communal areas. 

The service provider disagreed with findings in the report. 

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General details

Report title 
Enter and view: Burnham Lodge Care Home
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 26 September, 2019
Date evidence capture began 
Tuesday, 20 August, 2019
Date evidence capture finished 
Tuesday, 20 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.