Enter and view: Buckingham Road

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Summary of report content

Healthwatch Bucks conducted an enter and view visit to Buckingham Road on 25th January 2016. Buckingham Road provides residential care for seven people with learning disabilities. On the day of the the visit, Healthwatch Bucks spoke to 4 members of staff and 1 resident and observed another 5 residents. This was an unscheduled enter and view visit to Buckingham Road who received up to 2 weeks notice about the visit but not the time and date. The large bungalow was neat and tidy with good furnishings, a variety of decorations on the walls and were warm. Staff seemed very relaxed with each other and they, and the residents, seemed to know each other well. There was a calm, relaxed environment at Buckingham Road which felt like a home where individuals have lots of options. Residents seem to be supported to participate in a wide range of activities both in and out Buckingham Road. Recommendations Increase the signage internally with perhaps photos of the residents on their bedroom doors and pictures or photos on the doors to the dining room, toilet, office etc. Service Provider Response Thank you kindly for your report. With regards to the comments about signage, I fully understand your comments but would just like to say that during your visit we were redecorating our hallway so had removed all signage, including four safety signs just while the paint dried. All of these are now in place. Since your visit though, we have planned a project for the guys to individualise their bedroom doors which we will be undertaking soon. Thank you again for your kind words.

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General details

Report title 
Enter and view: Buckingham Road
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 25 January, 2016
Date evidence capture began 
Monday, 25 January, 2016
Date evidence capture finished 
Monday, 25 January, 2016
Type of report 
Enter and view
Key themes 
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-5457

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.