Summary of report content
This Enter and View report was conducted at the Brookhouse Medical Centre, Blackburn. Healthwatch Blackburn with Darwen conducted a visit to the practice. During the Enter and View 19 people were spoken to, which included patients, carers/family, and staff. The report suggests that Brookhouse Medical Centre received mixed reviews from people engaged with during the visit. Whilst people were generally content with the GPs and the practice surroundings, they were concerned about getting appointments and the amount of time they have in appointments. A number of recommendations were made, these tend to focus on improvements to the practice waiting room and also ensuring staff are trained for all types of patient need. There is a response attached which addresses the recommendations.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.