Enter and view: Brookhouse medical centre

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Summary of report content

This Enter and View report was conducted at the Brookhouse Medical Centre, Blackburn. Healthwatch Blackburn with Darwen conducted a visit to the practice. During the Enter and View 19 people were spoken to, which included patients, carers/family, and staff. The report suggests that Brookhouse Medical Centre received mixed reviews from people engaged with during the visit. Whilst people were generally content with the GPs and the practice surroundings, they were concerned about getting appointments and the amount of time they have in appointments. A number of recommendations were made, these tend to focus on improvements to the practice waiting room and also ensuring staff are trained for all types of patient need. There is a response attached which addresses the recommendations.

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General details

Report title 
Enter and view: Brookhouse medical centre
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 15 January, 2018
Date evidence capture began 
Monday, 23 October, 2017
Date evidence capture finished 
Monday, 23 October, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff training
Healthwatch reference number 
Rep-1889

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
19
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.