Enter and view: Brookfield nursing home

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Summary of report content

Healthwatch Trafford conducted an Enter and View visit in October 2018 at Brookfield nursing home that provides care fro up to 21 elderly residents, including post-operative care. The home specialises in end of life care. The observations made during the visit included: a clean and fresh environment with spacious rooms and communal areas; a range of activities were offered to residents such as Zumba; felxibility around mealtimes such as food choices and location of meals. Residents reported that they were looked after well and if they had a problem they felt comfortable asking for help and this was supported by the positive feedback from relative's about their care. The staff reported that they felt happy to be working at Brookfield nursing home and that the management is very supportive. The manager commented that residents retain their own GP if they are within the same area and that those who have moved from outside this area are placed with empathetic GP practices. Healthwatch Trafford recommended the following actions that need to be taken by the care home. These included, removing a step hazard, increasing access to the salon and hair washing facilities. The management has responded positively to the report and has purchased equipment to resolve these issues, such as blow-up hair washing bowls.

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General details

Report title 
Enter and view: Brookfield nursing home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 18 January, 2019
Date evidence capture began 
Thursday, 11 October, 2018
Date evidence capture finished 
Thursday, 11 October, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Cost of services
Food and nutrition
Health and safety
Information providing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.