Summary of report contentHealthwatch Trafford conducted an Enter and View visit in October 2018 at Brookfield nursing home that provides care fro up to 21 elderly residents, including post-operative care. The home specialises in end of life care. The observations made during the visit included: a clean and fresh environment with spacious rooms and communal areas; a range of activities were offered to residents such as Zumba; felxibility around mealtimes such as food choices and location of meals. Residents reported that they were looked after well and if they had a problem they felt comfortable asking for help and this was supported by the positive feedback from relative's about their care. The staff reported that they felt happy to be working at Brookfield nursing home and that the management is very supportive. The manager commented that residents retain their own GP if they are within the same area and that those who have moved from outside this area are placed with empathetic GP practices. Healthwatch Trafford recommended the following actions that need to be taken by the care home. These included, removing a step hazard, increasing access to the salon and hair washing facilities. The management has responded positively to the report and has purchased equipment to resolve these issues, such as blow-up hair washing bowls.
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Enter and view: Brookfield nursing home
Date of publication
Friday, 18 January, 2019
Date evidence capture began
Thursday, 11 October, 2018
Date evidence capture finished
Thursday, 11 October, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Cost of services
Food and nutrition
Health and safety
Quality of care
Quality of catering
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)