Enter and view: Brookfield Care Home

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Summary of report content

Healthwatch Cambridgeshire conducted an announced visit to Brookfield Care Home on 4 august 2015. The team engaged with 13 residents, 1 staff member and 1 relative using survey and observational methods to identify what daily life is like for residents and staff and their experiences of care at the home. The team received positive feedback about the home. The home was welcoming and well maintained and, at the time of the visit, appeared to be operating to a good standard of care. Residents reported that they are able to make decisions about their care and appeared well looked after, comfortable and content. All residents that the team engaged with said that they were happy with the care they received. The team were informed by management that the home has an activity coordinator, although, some residents said that they would like more variety of activities and to be taken out more frequently. Mealtime was considered a positive experience by residents, stating the food is good and that visitors are welcome to join the residents. The staff were observed to be positive, respective and kind with residents. Both residents and relatives gave positive feedback about their interactions with staff. The report made two recommendations to the home; suggesting an improvement to the signage for the drop of area outside the home, and a recommendation made from all enter and view visits to help promote residents’ opportunities to feedback on their local health and care services by displaying a Healthwatch Cambridgeshire leaflet in their home. The service provider responded to the report, welcoming the positive feedback and suggesting they are open to ideas to enhance resident quality of life.

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General details

Report title 
Enter and view: Brookfield Care Home
Local Healthwatch 
Healthwatch Cambridgeshire
Date of publication 
Tuesday, 4 August, 2015
Date evidence capture began 
Tuesday, 4 August, 2015
Date evidence capture finished 
Tuesday, 4 August, 2015
Type of report 
Enter and view
Key themes 
Decor
Food and nutrition
Information providing
Quality of care
Staff attitudes
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5320

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Mobility
Types of long term conditions 
Alzheimer’s disease or dementia
Learning disability

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.