Enter and view: Brook House Care Home

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Summary of report content

Healthwatch Greenwich conducted an unannounced Enter and View visit to Brook House Care Home in January 2020. The team spoke to 3 residents and 4 staff members. 

The report found that parts of the home were undergoing refurbishment and redecoration, and all previous recommendations from Healthwatch Greenwich had been implemented. The rooms were personalised and dementia friendly signage was used. Activities were happening during the visit. There are issues with continuity of care as Brook House does not have enough permanent staff and uses a staffing agency to compensate.

A number of recommendations were made in the report relating to repairing TVs, ensuring continuity of care, and that the lift system is secure.

The home provided a response to address all recommendations. 

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General details

Report title 
Enter and view: Brook House Care Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Thursday, 9 January, 2020
Date evidence capture finished 
Thursday, 9 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.