Enter and View: Broadway Care Home, Blackpool

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Summary of report content

This is an Enter and View report about the Broadway Care Home which was visited on 14th December 2015. The report was completed by Healthwatch Blackpool. During this visit Healthwatch Blackpool spoke to 12 residents about their experiences. Comments about some elements of the care home were positive. Some residents were not happy with the food and activities. There were recommendations made in the report. The provider has provided a response.

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Report 
PDF icon 20151214_Blackpool_E&V_Broadway-Care-Home SOCIAL CARE.backlog.pdf

General details

Report title 
Enter and View: Broadway Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Monday, 14 December, 2015
Date evidence capture began 
Monday, 14 December, 2015
Date evidence capture finished 
Monday, 14 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-0941

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.