Enter and view: Brighton Station Health Centre

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Summary of report content

Healthwatch Brighton and Hove conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Brighton and Hove visited Brighton Station Health Centre, on 20/07/2016. Two Authorised Volunteer Representatives for Healthwatch Brighton and Hove visited Brighton Station Health Centre on Monday 20th July. It was one of a programme of 15 visits to GP Practices which Healthwatch Brighton and Hove chose to undertake in 2015-2016. The visit focused on the part of the practice which takes on registered patients, and not the walk-in element of the service. We received 16 completed questionnaires in total, 10 through the visit itself and 6 through an online version of the survey. The summary of findings included were in line with the themes of appointment/referrals, quality of service, environment, providing information and out of hours. This report contains 7 recommendation which include issue around receiving test results and information providing to booking appointment systems.

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General details

Report title 
Enter and view: Brighton Station Health Centre
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Wednesday, 20 July, 2016
Date evidence capture began 
Wednesday, 20 July, 2016
Date evidence capture finished 
Wednesday, 20 July, 2016
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Public involvement
Quality of appointment
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-6210

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.