Enter and view: Bridgenorth Minor Injuries Unit, Shropshire

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Summary of report content

Healthwatch Shropshire Bridgnorth Minor Injuries Unit (MIU), Bridgnorth Community Hospital, Northgate, Bridgnorth, Shropshire WV16 4EU Northgate, Bridgnorth, Shropshire WV16 4EU The E&V visits were semi-announced. 12 people completed the surveys. The survey was carried out to gain some insight into public awareness of urgent care services available, when a visit to an A&E is not needed, to understand why people choose to attend a local Minor Injuries Unit (MIU) and to get their feedback on the quality of the service experience provided in the MIU. Summary of Findings. The service at the Bridgnorth MIU is very highly regarded by the people who used it at the time of our visit. The Shropshire Community Trust website does not list the addresses of the four MIUs on its home page, although this information is on the Bridgnorth Community Hospital website, which is only useful if people know the MIU is within the hospital. Everyone on the day had come because of an injury. There was good general awareness of the concept of urgent care, and the narrower range of conditions the MIU could treat. Most people indicated they would prefer to come to the MIU rather than go to their GP for urgent care, (but it was not always clear whether this referred only to injuries). Eight of the 12 respondents were aware that Pharmacists can offer advice in some urgent care situations and five people said they had used this service. All respondents were aware of the NHS 111 phone line, although only one person had ever used it. The MIU very busy at the time of the visit, but the process was very well-managed, and everyone who left after treatment expressed great satisfaction with their experience. Recommendations: that the signs and notices at Bridgnorth Community Hospital refer to the Minor Injuries Unit, rather than MIU and include the list of health problems that can, and cannot, be treated. That the Trust’s website home page includes the addresses of the MIUs in addition to the telephone numbers already there. That the problem of insufficient parking is addressed at a higher level.

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General details

Report title 
Enter and view: Bridgenorth Minor Injuries Unit, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 22 August, 2016
Date evidence capture began 
Monday, 22 August, 2016
Date evidence capture finished 
Monday, 22 August, 2016
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Quality of care
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-6300

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Minor injuries unit

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.