Enter and view: Brackenfield Hall Care Home

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Summary of report content

Healthwatch Sheffield conducted an Enter and View visit to Brackenfield Hall Care Home in February 2019. The care home is a residential and dementia care home offering care for up to 60 people. Healthwatch St Helens spoke to 16 residents, staff and visitors. 

The report found that residents paused the staff attitudes and reported that they were positive. Staff reported that they are supported and that they have training opportunities. A range of activities are offered to residents and local school children often visit the home too. Staff and residents have meals together so they can chat and provide support when required. A staff member said the home has a strong relationship with a local GP practice, which all residents are registered with.

A number of recommendations were made including reviewing the advertisement of residents' and relatives' meetings; continue to have residents on the care home committee; involve residents and relatives in how to make the family room more homely; add signs to communal areas; consider arrangements for relatives to stay overnight; and to ensure that menus on display have up to date information on them. 

The service provider responded positively to the report. 

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General details

Report title 
Enter and view: Brackenfield Hall Care Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Wednesday, 16 October, 2019
Date evidence capture began 
Tuesday, 12 February, 2019
Date evidence capture finished 
Tuesday, 12 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.