Summary of report content
Healthwatch Windsor, Ascot and Maidenhead undertook an Enter and View visit to Boulters Lock Residential Home on 16 November 2018. This was part of a programme of visits to residential homes in 2018/19 as social care had been identified as a priority. During the visit, Healthwatch were able to talk to approximately half the residents and 3 visiting families.
The report considers the staffing and atmosphere of the home, the level of interaction between staff and residents, the activities on offer, how easy it was for residents to have visitors, the facilities, whether residents felt happy at the home, nutrition and hydration, access to healthcare,, whether residents feel safe and whether they knew what to do if they had a concern.
There were 9 recommendations about snacks, activities, memory boxes, residents’ safety and complaints. The report includes feedback from the provider in relation to each of the recommendations.
Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.