Enter and view: Boulters Lock residential home

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Summary of report content

Healthwatch Windsor, Ascot and Maidenhead undertook an Enter and View visit to Boulters Lock Residential Home on 16 November 2018.  This was part of a programme of visits to residential homes in 2018/19 as social care had been identified as a priority. During the visit, Healthwatch were able to talk to approximately half the residents and 3 visiting families.

The report considers the staffing and atmosphere of the home, the level of interaction between staff and residents, the activities on offer, how easy it was for residents to have visitors, the facilities, whether residents felt happy at the home, nutrition and hydration, access to healthcare,, whether residents feel safe and whether they knew what to do if they had a concern.

There were 9 recommendations about snacks, activities, memory boxes, residents’ safety and complaints.  The report includes feedback from the provider in relation to each of the recommendations.

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General details

Report title 
Enter and view: Boulters Lock residential home
Local Healthwatch 
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Wednesday, 6 February, 2019
Date evidence capture began 
Friday, 16 November, 2018
Date evidence capture finished 
Friday, 16 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Cost of services
Food and nutrition
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.