Summary of report contentHealthwatch Peterborough conducted an enter and view visit on Boroughbury Medical Centre, a GP surgery serving 25000 patients in Peterborough. The surgery offers a number of additional/enhanced services such as minor operations, travel clinic ans smoking cessation advice. Th carpark offers 55 spaces with four disabled spaces. Healthwatch Peterborough collected a feedback survey from 14 people, and findings included: - The appointments booking system seems to divide opinion with some people telling us they experienced difficulties getting through on the telephone to make an appointment. It would be helpful for the practice to comment on any improvements they are considering, to address this issue. - GPs are well regarded – seeing the same GP is highlighted and is likely to reflect this positive view. Although some negative comments were made, continuity of care was sighted here. - The overall quality, care, treatment and service from the surgery is mostly rated good by those surveyed. The report contains 7 recommendations, including: - Consider putting a ‘dark edge’ onto glass walls/doorway in the waiting room to help people with a visually impairment recognise the edge of the door. - Introduce hand sanitisers on reception. - Consider introducing signage to explain accessible information and communication support and promote these services in the practice and on the website. There is a provider response to the report included.
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Enter and view: Boroughbury Medical Centre
Date of publication
Friday, 22 December, 2017
Date evidence capture began
Tuesday, 11 July, 2017
Date evidence capture finished
Tuesday, 11 July, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?