Enter and view: Bishop's Castle Medical Practice

Download (PDF 486KB)

Summary of report content

Healthwatch Shropshire undertook an announced Enter and View visit to Bishop's Castle Medical Practice, on 7 November 2017, to explore the practice’s approach to delivering primary care services and any barriers they face and their compliance with the NHS Accessible Information Standard. Healthwatch Shropshire interviewed patients, carers, and staff and also contacted the Patient Participation Group to get their input and their help in promoting the visit. The visit concluded that, whilst the practice staff were not aware of the Accessible Information Standards (AIS) before Healthwatch Shropshire wrote to them, they had actually been applying the principles of the AIS as part of their daily business for some years. As a result, very few of the patients spoken to had experienced any issues or had concerns about the way they were given information. One notable finding was that the practice had discovered that a hospital had not respond appropriately to the note about a particular patient's communication needs, the practice now manage that patient's communication with the hospital to ensure information is communicated correctly and in a way the patient can manage. The report highlights a number of areas of good practice and makes one recommendation with some options that the practice might consider to further enhance the patient experience. The report was received positively by the Practice partners who found the visit very helpful in identifying areas for improvement and appreciated the positive feedback from patients.

Would you like to look at:

General details

Report title 
Enter and view: Bishop's Castle Medical Practice
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 14 February, 2018
Date evidence capture began 
Tuesday, 7 November, 2017
Date evidence capture finished 
Tuesday, 7 November, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Health inequalities
Health promotion
Information providing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.