Enter and view: Birchmere House

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Summary of report content

Healthwatch Solihull conducted an Enter and View visit to Birchmere House care home in August 2018. Feedback was collected from residents, relatives and staff members. 

The Enter and View represtatives found that the home was clean and bright with photographs of residents and their families taking part in activities. The garden was wheelchair friendly with wide pathways. Residents were able to pick the activities they wanted through the residents' meetings and 1:1s. Residents were happy with the care they received here. Relatives also felt they were welcome and were confident that their loved one was well taken care of. Staff explained that they felt well supported and that they could approach management, whilst other staff said they felt under appreciated and not valued.

Recommendations included that the management need to arrange cover for staff rather than staff worrying about organising this themselves; when administering medication staff should explain to residents what they are being offered; and use a rewards system to ensure staff are valued.

The service provider responded and has detailed where changes have occured. 

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General details

Report title 
Enter and view: Birchmere House
Local Healthwatch 
Healthwatch Solihull
Date of publication 
Tuesday, 8 October, 2019
Date evidence capture began 
Thursday, 28 June, 2018
Date evidence capture finished 
Thursday, 28 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.