Summary of report content
Authorised representatives from Healthwatch Blackburn with Darwen carried out an Enter and View visit at Birchfield Care Home. The aim was to observe services, consider how services may be improved and disseminate good practice. They spoke to residents and staff and gathered information concerning residents’ overall experience of living at the home.
Based on the observations of representatives, and the opinions that staff and residents expressed, the Enter and View Representatives gave the home an overall score of Amber, which means that they consider this home needs some improvement. They found that the home lacks dementia-friendly corridors and bedroom doors, and the atmosphere at the home was rather subdued. Although staff were friendly, they seemed task driven and did not engage in encouragement to eat or linger to chat with the residents.
Responses from staff were mixed, with some staff pointing out that COVID-19 had been a difficult experience and had required flexibility around roles and responsibilities. They said that although agency staff and the management were available to cover when required, there were not always enough staff on duty.
The report contains no response from the providers.