Enter and view: Birchfield Care Home

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Summary of report content

Authorised representatives from Healthwatch Blackburn with Darwen carried out an Enter and View visit at Birchfield Care Home. The aim was to observe services, consider how services may be improved and disseminate good practice. They spoke to residents and staff and gathered information concerning residents’ overall experience of living at the home.

Based on the observations of representatives, and the opinions that staff and residents expressed, the Enter and View Representatives gave the home an overall score of Amber, which means that they consider this home needs some improvement. They found that the home lacks dementia-friendly corridors and bedroom doors, and the atmosphere at the home was rather subdued. Although staff were friendly, they seemed task driven and did not engage in encouragement to eat or linger to chat with the residents.

Responses from staff were mixed, with some staff pointing out that COVID-19 had been a difficult experience and had required flexibility around roles and responsibilities. They said that although agency staff and the management were available to cover when required, there were not always enough staff on duty.

The report contains no response from the providers.

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General details

Report title 
Enter and view: Birchfield Care Home
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Tuesday, 14 December, 2021
Date evidence capture began 
Tuesday, 17 August, 2021
Date evidence capture finished 
Tuesday, 17 August, 2021
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.