Enter and view: Birch Court Nursing & Residential Home

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Summary of report content

Healthwatch Warrington conducted and Enter and View visit to Birch Court nursing and residential home in February 2019. Birch Court offers General Nursing, Dementia Nursing and Dementia Residential care. The Enter and View representatives made a number of observations including that the home was clearly signposted and had a visitors book, hand sanitiser, clocks and photographs of members of staff who worked in the home. Staff were observed interacting well with residents in friendly and respectful manner. The Wellbeing Coordinator organised and conducted activities for the residents to participate in. The activities took place in the home, at the on-site coffee shop and planned events and trips into the community were also available. There was a busy on-site hairdressing salon which many residents were attending at the time of the visit. There is a choice of meals available and alternatives are provided if the residents do not like anything on the menu with residents reporting that they felt the food was excellent. The report stated that there was good staff retention and training opportunities with staff members acting positively and happy to care for the residents. All bedrooms had a memory box mounted on the wall outside the door containing family photographs and personal items. Healthwatch Warrington made two recommendations for the home to action. These included that the home fit privacy curtains in bathrooms and shower rooms; and that the refurbishments to the home will continue to upgrade the home to ensure support for the residents. The service provider responded positively to the report.

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General details

Report title 
Enter and view: Birch Court Nursing & Residential Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 25 March, 2019
Date evidence capture began 
Wednesday, 20 February, 2019
Date evidence capture finished 
Wednesday, 20 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.