Enter and View: Belton House Retirement Home, Rutland

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Summary of report content

Healthwatch Rutland conducted an Enter and View on Belton House Retirement Home, Rutland, a home that caters for up to 20 residents, many of whom have dementia with most residents being self-funding. The home is also used by the local authority for re-enablement following hospital discharge so allowing patients, who are not well enough to return to their own homes, to vacate hospital beds. The visit was conducted on 18th January 2017 and was arranged as part of Healthwatch Rutland’s enter and view schedule. Observation by the enter and view representatives reported that: Belton House is a retirement home used by privately funded residents and by the council for re-enablement. We were met by friendly staff and happy residents. Disabled access to the building is challenging. Internally the home presents as a converted country house with little evidence of recent redecoration/refurbishment. There is no internet access for residents and only limited functioning electronic security for patients with dementia. Activities for residents and information for residents and their families is restricted but an activities coordinator has been appointed. The absence of a well understood and displayed whistle blowing policy could make the reporting of any lapses of care problematic Following the visit, the enter and view teams suggested some recommendations for the home to consider including reviewing accessibility for those in wheelchairs, giving attention to the physical environment, reviewing activities and the communication needs of residents, look at the safety and well-being of residents in terms of security equipment on the home and also review the wellbeing of both staff and residents. The service provider then provided feedback to show how these recommendations have been addressed.

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General details

Report title 
Enter and View: Belton House Retirement Home, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Friday, 17 February, 2017
Date evidence capture began 
Wednesday, 18 January, 2017
Date evidence capture finished 
Wednesday, 18 January, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Decor
Food and nutrition
Medication
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1093

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.