Enter and View: Beechville, Bolton

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Summary of report content

Healthwatch Bolton conducted an announced Enter and View visit to Beechville on 3 August 2015. The team engaged with 6 residents, 6 staff members and 2 relatives during the visit, using survey methods and noted their general observations of the home. The findings indicate that the home, at the time of the visit, was operating to a very good standard of care, with residents treated with dignity and respect. There was evidence of positive staff and resident interactions, residents were happy with the food quality and the team were informed of various activities offered to residents. Residents are able to make choices about their daily routine and are encouraged to maintain independence. Staff had received training and reported to be happy with their workloads. The residents, staff and relatives, however, reported that staffing levels at peak times could cause delays in personal care. The home has regular visits from the district nurse and the podiatry service. The home also partakes in a pilot scheme for dentist services. Residents reported, however, that some have long waiting times for treatment for ear conditions. The reported recommended the following actions; ensuring that residents are informed of maintenance work in the home, to raise concerns with the GP about the length of waiting time for ear-related treatments, and to monitor and maintain staffing levels during peak periods. The service provider responded to the report and agreed with the recommendations, stating their subsequent actions.

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General details

Report title 
Enter and View: Beechville, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Sunday, 8 March, 2015
Date evidence capture began 
Monday, 3 August, 2015
Date evidence capture finished 
Monday, 3 August, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Waiting times and lists for treatment
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5318

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Oral and dental health
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.