Summary of report contentHealthwatch Bolton conducted an announced Enter and View visit to Beechville on 3 August 2015. The team engaged with 6 residents, 6 staff members and 2 relatives during the visit, using survey methods and noted their general observations of the home. The findings indicate that the home, at the time of the visit, was operating to a very good standard of care, with residents treated with dignity and respect. There was evidence of positive staff and resident interactions, residents were happy with the food quality and the team were informed of various activities offered to residents. Residents are able to make choices about their daily routine and are encouraged to maintain independence. Staff had received training and reported to be happy with their workloads. The residents, staff and relatives, however, reported that staffing levels at peak times could cause delays in personal care. The home has regular visits from the district nurse and the podiatry service. The home also partakes in a pilot scheme for dentist services. Residents reported, however, that some have long waiting times for treatment for ear conditions. The reported recommended the following actions; ensuring that residents are informed of maintenance work in the home, to raise concerns with the GP about the length of waiting time for ear-related treatments, and to monitor and maintain staffing levels during peak periods. The service provider responded to the report and agreed with the recommendations, stating their subsequent actions.
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Enter and View: Beechville, Bolton
Date of publication
Sunday, 8 March, 2015
Date evidence capture began
Monday, 3 August, 2015
Date evidence capture finished
Monday, 3 August, 2015
Type of report
Enter and view
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Conditions or diseases
Ear nose and throat conditions
Oral and dental health
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?