Enter and view: Beech Dene residential home follow up visit

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Summary of report content

Healthwatch Staffordshire conducted an enter and view visit on Beech Dene residential home on the 14th June 2017, and this report focuses on the follow up visit that took place on the 22nd of January 2018. The follow up visit was arranged to check on any changes at the home since the last Healthwatch visit of 14th June 2017, and to see if recommendations made at that time have been able to be implemented. The recommendations were made with the intention of making these premises a more welcoming, comfortable and safe place for the residents. Findings from the visit included: - There have been some definite improvements since our last visit and whilst we appreciate that these cost money, there are still important issues that need addressing, i.e. the overall look of the building from the outside and the refurbishment of the Conservatory windows. - The dark fence immediately outside one of the front bedrooms has been painted white, as was suggested, and a bird table has been attached to is. This will be an improvement to resident experience. - Three new members of staff have been recruited in addition to existing staff. In addition, they were informed that the home how has a Link Social Worker. - Staff take turns to arrange activities for the residents and this is outlined on the staff rota and that generally there is a daily activity between 11 a.m. and 12. 30 a.m., although timings can vary. The report does not contain any further recommendations beyond 'We hope that the refurbishment continues' but the service manager responded to the reports observations and suggestions.

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General details

Report title 
Enter and view: Beech Dene residential home follow up visit
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 2 February, 2018
Date evidence capture began 
Monday, 22 January, 2018
Date evidence capture finished 
Monday, 22 January, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.