Summary of report contentHealthwatch Staffordshire conducted an enter and view visit on Beech Dene residential home on the 14th June 2017, and this report focuses on the follow up visit that took place on the 22nd of January 2018. The follow up visit was arranged to check on any changes at the home since the last Healthwatch visit of 14th June 2017, and to see if recommendations made at that time have been able to be implemented. The recommendations were made with the intention of making these premises a more welcoming, comfortable and safe place for the residents. Findings from the visit included: - There have been some definite improvements since our last visit and whilst we appreciate that these cost money, there are still important issues that need addressing, i.e. the overall look of the building from the outside and the refurbishment of the Conservatory windows. - The dark fence immediately outside one of the front bedrooms has been painted white, as was suggested, and a bird table has been attached to is. This will be an improvement to resident experience. - Three new members of staff have been recruited in addition to existing staff. In addition, they were informed that the home how has a Link Social Worker. - Staff take turns to arrange activities for the residents and this is outlined on the staff rota and that generally there is a daily activity between 11 a.m. and 12. 30 a.m., although timings can vary. The report does not contain any further recommendations beyond 'We hope that the refurbishment continues' but the service manager responded to the reports observations and suggestions.
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Enter and view: Beech Dene residential home follow up visit
Date of publication
Friday, 2 February, 2018
Date evidence capture began
Monday, 22 January, 2018
Date evidence capture finished
Monday, 22 January, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)