Enter and view: Beaumont Park Care Home, Bedfordshire

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit on 28th January 2015 to Beaumont Park Care Home. The home, which is owned by Healthcare Homes Group, has 46 beds for people living with dementia, those needing long term nursing and end of life care. Residents as well as several relatives and members of staff were engaged with using survey and observational methods. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to dignity and respect with staff interacting with residents positively and regularly including if they appeared to be soporific. All the staff seen and spoken to during the visit were friendly and helpful to the representatives and to the residents they were observed interacting with. Staff clearly knew the residents well, using their first names. The residents spoken to stated they were comfortable in the home and quite happy. The staff appeared to be well trained and representatives were confident the residents were well cared for. Agency staff are rarely used. Some members of staff indicated that staffing levels could be increased for the benefit of residents. It was recommended that the home consider this. Residents and relatives spoken to were happy with the meals commenting that the standard and variety of food served was very good. Representatives felt the menu was balanced and nutritious and mealtimes were suitable for the residents. Representatives met and observed the two activities co-ordinators employed by the home. They noted that they were extremely proactive and dedicated when engaging with residents. Representatives were impressed by their levels of enthusiasm when they were interviewed. The activities co-ordinators also received high praise from both relatives and residents. It was recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. The service provider responded positively to the report and its recommendations thanking the team for being professional.

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General details

Report title 
Enter and view: Beaumont Park Care Home, Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 28 January, 2015
Date evidence capture began 
Wednesday, 28 January, 2015
Date evidence capture finished 
Wednesday, 28 January, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5150

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.